Frequently asked questions, everything you want to know.
We are here to help you with any questions you may have about our webshop, salon treatments, education and more. If you can't find your burning question or desired answer here, feel free to contact our customer service.
Website and webshop
You have the option to create two different accounts for the Rob Peetoom website: one for placing product orders through the webshop, and another for booking appointments at the salon. These accounts save your information, allowing you to place orders and bookings more quickly and easily in the future.
Within your Rob Peetoom accounts, you have the ability to modify personal information. Do you have two accounts? Don't forget to update the information in both places.
In order to prioritize privacy, we do not have access to our customers' passwords. However, you can easily request a new password by entering your email address in the "forgot password" section. An automatic link will be sent to you, enabling you to set a new password of your own.
Explore our webshop where you'll discover beauty products that adhere to the high standards of Rob Peetoom. When you find a product you'd like to purchase, simply click "Add to Cart" and proceed to the checkout. We'll handle the rest, ensuring your order is delivered to your specified address. Expect timely email notifications to keep you informed throughout the process.
We understand that it can be disappointing when a product is out of stock. To ensure you don't miss out on future availability, kindly send us an email at email@example.com, and we'll be happy to notify you when the product is back in stock and ready to be ordered.
When you're ready to complete your order, you'll have the opportunity to select a preferred payment method. We provide the following options: IDeal, Visa, MasterCard, American Express, Maestro, UnionPay, Bancontact. Please be aware that online purchases cannot be made using your Rob Peetoom gift card. The gift cards are exclusively valid for salon treatments.
Kindly be aware that our automated ordering process makes it challenging to guarantee cancellations or changes. However, if you reach out to us within 1 hour of placing your order, we will make every effort to accommodate your request. Alternatively, you can always take advantage of our return policy if necessary.
At this moment, we do not offer an option on our website to have your order gift-wrapped. If you would like to utilize this service, please contact us firstname.lastname@example.org. We are ready to explore how we can assist you with this.
To book a salon treatment, simply click on the 'book now' button. It will direct you to the page where you can select and book your preferred treatment. Visit www.robpeetoom.com/booknow for this purpose. Choose your desired salon, services, stylist, date, and time to schedule your appointment.
You can easily modify your appointment online by logging into your Rob Peetoom account. Once logged in, navigate to your scheduled treatment, where you can make changes such as canceling or rescheduling to a more convenient date/time.
If you want to have both a haircut and a color treatment (for example), make sure to select both services during the booking process. Please avoid using the notes section for this purpose.
The pricing of Rob Peetoom services is based on the level of our stylists. Each level corresponds to a specific price range, which is determined by the years of experience and training completed. This ensures that we have treatments available for every budget. During the booking process, you will see the current prices applicable to each level. Read all about it here.
On weekdays until 6:00 PM, people under the age of 20 receive a 20% discount on a treatment. This offer also applies to students who present a valid student ID.
We accept almost every type of card: iDeal, credit, debit, AMEX, etc. Cash payments and Rob Peetoom gift cards are also accepted. You can purchase gift cards at the salon, where you can choose the desired value.
Before each salon treatment, your hair will be washed using a shampoo specifically chosen for your hair type. If you have a preference, don't hesitate to let the stylist know. We use top brands like Redken, Kérastase, and Olaplex.
Yes, you can visit various locations for bridal hair + makeup services. You can also make an appointment at the front desk to have the stylist come to your wedding venue.
Our Rob Peetoom stylists always aim for the best results that match your preferences. If you are not satisfied, we are here to help you find a suitable solution. Please feel free to reach out to the salon where you received the treatment to discuss the available options.
Advice & explanations
For the best product advice tailored to your specific needs, we recommend a skin and hair analysis at our salon. This personalized service is included when you book any Rob Peetoom treatment. If you prefer to receive product advice online, feel free to email us at email@example.com and our team will be glad to assist you remotely.
We recommend visiting one of our salons where our skilled Rob Peetoom stylists will provide personalized attention. They will listen to your specific needs and examine the condition of your hair to suggest the appropriate treatment. You can also discuss whether you would like to receive the treatment immediately or schedule it for a later date.
Add a "finishing service" during your appointment booking. This service is available for those who, for example, wish to have their hair cut or blow-dried after a coloring treatment.
Yes. As part of this treatment, we pay close attention to your scalp. Based on our evaluation, we select the appropriate products and techniques to achieve a healthy scalp. We also offer a range of hair care products in our online webshop that are specifically formulated for scalp health.
If you're looking to cover up your gray roots, we recommend booking a Permanent Color (Roots) service. This treatment is specifically designed to address the regrowth area and provide long-lasting color coverage.
Highlights begin at the roots and are distributed throughout the hair, while balayage starts lower on the hair with a more blended color effect from the roots.
Face Framing Highlights focus on framing the face, Partial Highlights lighten specific sections, and with Full Highlights the entire hair is treated.
With a No Dry service, the hair is not dried. If you opt for a Quick Dry, your hair will be partially dried using a hairdryer or a blow-drying brush. With a Blow Dry, the hair is fully styled.
A Gloss & Tone is a coloring technique that uses pigments to neutralize undesired tones, resulting in a semi-permanent outcome. The color typically lasts for about 21 washes. A Permanent Color is a dyeing treatment that does not fade with hair washing. This treatment offers the best color retention.
That's correct. The Rob Peetoom Studio is located in the beautiful old sugar factory in Halfweg. We love using this space ourselves, but it is also available for rental.
The distinctive studio of 250 m2 features a black wooden floor, brick walls, and original tin ceiling tiles which beautifully highlight the natural daylight.
Thanks to a wide range of facilities and possibilities, the Rob Peetoom Studio is the perfect location for various purposes such as photo or video productions. Also, the studio is frequently used for organizing (press) events.
The studio is equipped with a elevator for goods, kitchen, restroom, makeup area and WiFi. Furthermore, you have the option to add Rob Peetoom stylists for hair and/or makeup services. We can also arrange catering upon request.
Backdrop rolls, clothing racks, a projector, and a limbo are available for use. We can also arrange speakers, microphones, and daylight lamps as an additional service.
For commercial purposes, a full day is €750,- and a half day is €350,-. For Editorial purposes, a full day is €300,- and a half day is €150,-. These prices are excluding VAT.
The studio is located in the Rob Peetoom Factory in Halfweg. Due to its location on the N200 and across from Halfweg-Zwanenburg station, the studio is easily accessible by both car and public transport.
At the station's P+R you can park for free, while there is a paid parking option in the parking lot behind our building.
At Rob Peetoom, we believe in the power of education. That's why we have a Academy, University, and partnership with different schools. Our goal is to inspire and nurture the creativity of our team members, hair enthusiasts, and aspiring talent to support the journey of growth and self-expression.
At the Rob Peetoom Academy, we provide training and education for all our stylists. Whether you're a New Talent or a Master Stylist, we prioritize continuous development. Want to learn more? All information can be found on our Rob Peetoom Academy page .
At the Rob Peetoom Academy, we provide training and education for all our stylists. Whether you're a New Talent or a Master Stylist, we prioritize continuous development. Want to learn more? All information can be found on our Rob Peetoom University page .
Through collaborations with the Dutch Beauty School (New Beauty) and College de Brink in Laren, we introduce young people to the hairdressing profession in an accessible way. Knowing more? All information can be found on our Rob Peetoom School page.
All lessons take place in the Rob Peetoom Factory, located in the historic Sugar Factory in Halfweg. The location is only 10 minutes away from Amsterdam and Haarlem.